| Let
the adventure begin! If you are not already a member, join
today and have fun all year! If you have questions not addressed here, please contact us at membership@zoo.org or call 206.548.2400.
Address Changes
To change your mailing address, email or other information, please email us.
Remember to include the name your membership is under, the membership level and/or your membership number.
Index:
When
do I receive my membership cards?
Your membership cards should arrive in approximately four to six weeks.
If you have been waiting longer than six weeks, please contact the membership
office at 206.548.2400 or email us at membership@zoo.org.
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Can
I visit the zoo before I receive my membership card?
YES! Just bring a copy of your photo ID and your online confirmation printout
or purchase receipt as proof of membership. If you renewed through the mail,
your membership will be accessible by our gate staff in approximately two weeks.
Bring your photo ID and we will be happy to look you up.
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I’ve
lost my membership card, what should I do?
You can order a new membership card the next time you visit the zoo or by
calling the membership office at 206.548.2400. There is a $5 processing fee
for replacement membership cards.
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How
do I bring a guest with me to the zoo?
All members may bring up to five guests per visit at half-price of full admission.
Guests must accompany a member to receive the discount. Children covered
by a membership (Gorilla Troop, Wolf Pack, Elephant Herd) may bring in guests
even though they are not named on the card. The guest adult should be able
to provide the membership card or identify the adult(s) on the membership
and additional information such as address and phone number.
Memberships
that include a flexible guest work the same as the half-price guest benefit.
The flexible guest must accompany a member, either an adult
or a child (as long as the membership covers children).
Some
memberships also include guest passes (Wolf Pack, Elephant Herd).
Guests
may use guest passes without the member being present. Guests
do
need to
have the guest pass in their possession to be redeemed upon entry.
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How
do I arrange for my nanny or non-household family member to
bring my children to the zoo without me?
If you have a nanny, the Elephant Herd is likely the best value for your family.
The Elephant Herd is like adding a Flex Guest to your Wolf Pack PLUS you will
receive 2 additional guest passes, all for the same price as adding a Flex Guest
to your Wolf Pack. You may also add a Flex Guest to a Gorilla Troop membership
allowing your nanny to visit the zoo with your children. Wolf One and Lion’s
Lair memberships do not include children, so a Flex Guest added to one of these
memberships will not allow your nanny to visit the zoo with your children.
Children
covered by Wolf Pack and Gorilla Troop memberships may also bring in a nanny
as a half-price guest. For information on how to use these benefits,
please see the above answer.
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How
do I receive my guest passes?
If you purchased
your membership in person at either Woodland Park Zoo or Seattle Aquarium, your
guest passes were given to you at the time of purchase.
If
you purchased by mail, web, or over the phone, your guest passes
are indicated
on your “Primary Membership Card.” Just show the membership card
marked “Primary Membership Card” at any zoo gate, and our admissions
staff will issue you your guest passes. If you haven’t received your membership
cards yet, you may still bring in up to five guests at half-price with your membership
confirmation.
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Can
I use my membership at other zoos and aquariums?
You can use your membership for entry at more than 100
reciprocal zoos and aquariums across the country. Remember, each zoo
has their own policies and your membership privileges may not work the same
at each zoo. Please contact the zoo you are visiting prior to arrival for
specific details.
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How
do I change the name of one of the members on my cards?
Woodland Park Zoo membership is non-transferable. Name changes can be made
when you renew your membership or you may add a Flex Guest to your membership
at any time.
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How
do I redeem my gift certificate?
There are two easy ways to redeem your gift certificate. Simply fill out
the bottom portion of the certificate with your membership information and
either...
- Bring the certificate to the zoo on your first visit.
- Mail the bottom portion of your certificate to the membership
office.
Attn: Membership, Woodland Park Zoo, 601 N 59th St, Seattle, WA 98103
Keep the top portion of the certificate as a
temporary membership card. Your permanent membership cards will
be sent to you in the mail 4 to 6 weeks after from the time you
turn in the certificate.
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Can
I purchase a gift of membership?
New in November 2008, a gift of membership may be purchased in the form of a
Gift Card. Gift Cards may be purchased in any amount (up to $250 each) and are
reloadable.
Simply choose the membership level and load the Gift Card in the amount of the
membership. Plus, you are welcome to load the Gift Card for more than the amount
of a membership to be used for admission for their guests, at the ZooStore or
for ZooParent animal adoptions!
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How
can I change my address?
You can email us , by mail, or by calling our membership
office with your new information:
Woodland
Park Zoo
Attn. Membership Office
601 N. 59th Street
Seattle, WA 98103-5897
206.548.2400
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I still buy an AquaZoo membership?
You can purchase a Seattle Aquarium membership as an add-on to any
zoo membership. When ordering online, select the zoo membership level you would like to purchase, fill in the member name information and then check the box next to Seattle Aquarium Membership to add it onto your zoo membership purchase.
Seattle
Aquarium Membership matches your zoo membership up to two adults
and children (18 and under), depending on your zoo membership level. Plus you will receive two, one-time-use Seattle Aquarium guest passes. Visit www.seattleaquarium.org or call 206.838.3900
for
more information.
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members pay for parking?
Parking will be free for all zoo members in any zoo parking lot through April 30, 2009. During the summer of 2009 (May 1, 2009 through September 30, 2009), members may park in the North parking lot (located at N. 59th Street and Evanston Ave.) for free with entry prior to 10:00 a.m.
Unfortunately due to rising costs, parking will be $5 for cars and $15 for RVs/buses and other oversize vehicles for all members year-round starting October 1, 2009.
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there any membership discounts?
Throughout the year, the Membership office does various promotional offers. These are usually through direct mail, telemarketing and ValPak. In order to redeem an offer you received, please provide the code on the offer during your membership purchase. Your offer will only be applied if it is requested at time of purchase.
Microsoft
and Boeing employees may also receive a discount at the zoo admission gates by showing proof of their employment when purchasing the membership. For online purchases, please contact your HR department for the promotional code to enter during checkout and for further details.
No
matter how you purchase your membership, it is always a great
value!
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Is
membership tax-deductible?
Woodland Park Zoo is a qualified 501(c)3 non-profit organization,
#91-6070005, registered in Washington State. Under IRS guidelines,
the estimated value of membership benefits is not substantial;
therefore, the amount paid for zoo membership is a deductible contribution.
If you have purchased a Seattle Aquarium membership add-on, please
contact the aquarium directly to confirm the tax-deductibility
of that portion of your membership dues at 206-838-3900.
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I’m
a Microsoft employee, do I receive a discount?
Microsoft employees may receive a discount on membership at the zoo admission gates by showing proof of their employment when purchasing membership. For online purchases, please contact your HR department for the promotional code to enter during the checkout and for further details.
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a Boeing employee, do I receive a discount?
Boeing employees may receive a discount on membership at the zoo admission gates by showing proof of their employment when purchasing membership. For online purchases, please contact your HR department for the promotional code to enter during the checkout and for further details.
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Do
members receive discounts on ZooTunes summer concert tickets?
Members do not receive discounts or priority purchasing for
ZooTunes tickets. However, members can enter the zoo before the
concert lines close and enjoy the zoo before enjoying the evening
concert. If you choose to visit the zoo early, you may join one
of the inside lines. Please note that the concert lines close at
approximately 5:00 p.m. and may close earlier based on zoo staffs'
decision. Please arrive prior to 4:30 to ensure that you have time
to park your car and enter before the line closes. For more information, visit the ZooTunes Frequently Asked Questions page.
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Let
the adventure begin! If you are not already a member, join
today and have fun all year!
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